Terms and conditions
Last updated on: October 20, 2019
By using the House of the Great Gardener website and purchasing products from it, you agree to the following terms and conditions:
By visiting the House of the Great Gardener.com, you declare that you are at least 18 years of age, that you have read the disclaimer and understand the content. You also agree with our general terms and conditions.
Laws around the purchase and use of cannabis seeds vary from country to country. Please be aware that germination of seeds is considered illegal in most countries. We ask that all visitors to this website understand their national laws before ordering. We expect that you will act lawfully in your country of origin and House of the Great Gardener cannot be responsible if you do not.
House of the Great Gardener seeds are sold as souvenirs only, for collection or to preserve genetic content, and are not intended for illegal use. Any information contained on our packaging, marketing material or website, is provided for educational purposes or purposes of differentiation. It is not intended to condone, promote or incite the use of illegal or controlled substances.
As a customer of Houseofthegreatgardener.com, you are prohibited from distributing seeds we supply to countries where possession of and/or trafficking in Cannabis seeds or other seeds is illegal.
By placing an order with us, you are i) offering to purchase a product ii) representing that you are of legal age to form a binding contract, and iii) representing that all information provided to us in connection with such order is true and accurate and you are an authorized user of the payment method provided.
Once your order has been completed online, you will receive an automated email confirmation of your order. The receipt by you of an order confirmation does not constitute our acceptance of an order.
Prior to our acceptance of an order, verification of information may be required.
If the product is available and the order details are correct, we will send you an email confirming the price of the products purchased and include delivery details. This email will be deemed an acceptance of the order.
If the product is not available, we will also send you an email. Houseofthegreatgardener.com may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion.
If an order is cancelled, any payment made for the products will be refunded in full. We reserve the right any time after receipt of your order to accept, modify or decline your order, or any portion thereof, even after your receipt of an order confirmation from us, for any reason whatsoever. We reserve the right to limit the number of items ordered and to refuse service to you without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, we shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if your account has already been charged for the purchase and the order is cancelled, we will credit your account in the amount of the incorrect price.
All purchases are non-exchangeable, non-refundable and non-transferable.
Any defective, damaged or incorrect orders shipped will be replaced or refunded according to our terms and conditions ONLY if we are notified within 14 days of your order being received.
House of the Great Gardener is not able to control, or take responsibility for the actions of Customs and Excise. All packaging is discreet and no indication of contents is displayed, however if the items you have ordered are not in line with the laws in your region, you run the risk of Customs interfering with your package. We are unable to help you in this situation.
House of the Great Gardener does not send seeds to countries where hemp seeds are prohibited. House of the Great Gardener only mails to countries where it is legal to import hemp seeds. Our advice is to inform yourself of the laws in your country. If you wish to order seeds you accept the full responsibility for different regulations pertaining to individual countries. We cannot return any payment for seed orders made from countries where hemp seeds are prohibited.
Pricing and Payment
House of the Great Gardener allows users to pay with and accepts payment by credit card and some bank transfer services in their domestic currencies? By using houseofthegreatgardener.com, you’re agreeing to our payment terms.
All credit/debit card details are encrypted using a secure ordering system. Your bank or credit card company may require security checks to validate your purchase.
All prices seen on the website are final and House of the Great Gardener does not charge VAT.
All payments are taken in Euro.
Customers are responsible for Import Duty/Tax in their respective countries where applicable. For more details on this please contact your local customs authority.
Any pricing or payment errors will result in you order being suspended until House of the Great Gardener has contacted you via the methods provided.
All orders must be paid for in full before any goods will be shipped. All products are subject to availability and remain the property of House of the Great Gardener until paid for in full.
House of the Great Gardener does not share any information (personal or financial) with any third party.
We ship to countries where the importation of hemp seeds is legal.
You should expect to receive your order between 7-14 days after payment is received.
We ship the seeds within 3-4 days of receiving payment.
If you have not received your order within 14 days of payment being received, please contact us at [email protected]
STANDARD shipping – Order will be sent as a normal letter in the mail. Sending STANDARD means that the order is untraceable and therefore the risk of delivery lays with the customer.
SAFE-shipping: Order will be repacked and sent hidden. Sending SAFE means that the order is untraceable and therefore the risk of delivery lays with the customer.
REGISTERED shipping – Order will be sent as a registered letter via Post.nl with a tracking number, so it cannot get lost in the mail.
SAFE AND REGISTERED- shipping: Order will be repackaged and sent hidden as registered letter via Post.nl with a tracking number so it cannot get lost in the mail.
For a total order-volume above 150 Euros, we cover the shipping costs.
For a total order-volume equal or below 150 Euros, we charge 5 Euros for shipping costs.
Standard: 5 Euro
Stealth: 5 Euro
Registered: 15 Euro
Stealth and Registered: 15 Euro
If you are not entirely happy with your purchase, we’re here to help. If you are not satisfied with any of the products, please notify us within 14 days and return the goods to us. The shipping fee is your responsibility and will not be refunded. Please take the following steps:
Goods must be returned in the same condition they were received. To be eligible for a return, your item must be unused and in the same condition that you received it, so please take care not to remove any swag tags or brand labelling. Any free gifts or items that were included with the purchase must also be returned. We advise keeping your goods in their original packaging while you make up your mind.
If you require seeds to be returned, they have to be in the original packaging, completely unopened.
Warning: Seed germination is illegal in most countries.
We kindly invite customers to contact us at [email protected] with questions or comments about our products, orders and shipments. If for any reason you are not satisfied with the solution offered by us, then please contact the European Office for Dispute Resolution(http://ec.europa.eu/odr) and submit your case via their website.
Accuracy of Information
We do our best to ensure that information on the Site is complete, current and accurate. Despite our efforts, however, this information may occasionally be incomplete, out-of-date or inaccurate. All specifications, products, descriptions and prices of products on the Site are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products. We do not warrant the accuracy or completeness of the information, content or materials provided through the Site.
The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
The Site and all of its materials including, but limited to its software or web code, scripts, text, artwork, photographs, images, video, and audio (collectively, “Materials”) are protected by copyright laws and are the property of House of the Great Gardener. All Materials are provided through the Site as a service to its current and prospective visitors and may be used only for personal and informational purposes. No right, title or interest in House of the Great Gardener Materials is conveyed to you. You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit the Site or any of its Materials without our prior written permission; you may not access or use the Site for any competitive or commercial purpose; nor may you permit any copying of our Materials. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these Materials is prohibited. Any and all rights not expressly granted are reserved by House of the Great Gardener, as applicable.
Loyalty programs and promotions
House of the Great Gardener Promotions
Occasionally houseofthegreatgardener.com offers promotions through e-mails, catalogs, and advertisements. You will always receive free shipping on orders over 200 Euro. As a registered member of houseofthegreatgardener.com, you may be eligible from time to time to receive e-mail promotions and offers that include special codes for special free samples, free shipping, or other promotions.
** Please note that abuse or misuse of promotions and codes may result in order or item cancellation. In order to allow fair redemption and distribution of promotions to all of our registered clients, House of the Great Gardener may restrict redemption to one per client.
There is a specific alphanumeric code associated with each House of the Great Gardener online promotion that you can use to redeem the promotion. There may be a minimum merchandise purchase requirement (taxes and shipping are excluded). Please note that eGift Certificates and Gift Cards are not considered merchandise and do not count towards the minimum purchase requirement. Enter this code in its entirety in the promotion code field on the Payment Information page during the checkout process. House of the Great Gardener.com promotion codes are not case sensitive. You will see the promotion reflected in your shopping basket on the Order Confirmation page. For more details about a specific promotion, you can click on the description link that is provided in your shopping basket. You may only use one promotion code per order. All promotion codes are available for a limited time, while supplies last and cannot be used once expired. These promotions are not redeemable for cash and are limited to one promotion per order, and in some cases promotions can only be redeemed once per person.
House of the Great Gardener operates from the Netherlands.